What's happened to good service?

I don't know if it's the miserable weather causing us to get an increasing number of bad reviews, but over the last few months we've seen a decided increase in the 'BAD COMMENTS ' received for Pubs. In a few instances we have even been sent recorded delivery letters with photocopies of the bill and a detailed letter asking us to approach the managem,ent of the Pub on their behalf. In these instances we pass on the comments to the Pub concerned in the hope that they will rectify the situation.

A few people have been known to put on a review in the heat of the moment and then email us a few days later to ask us to remove it, which is fine, but I always remind the person that they should always address any complaint to the managment at the time. This is where I'm finding an increasing number of Pubs seem to be completely devoid of any visible managers! Where are they all when they are needed? I can tell you in more than one instance when I accompanied one of our researchers to a Pub, the managers and his mates were all upstairs watching Sky Sports and couldn't be bothered to come to the bar to answer a Ladies complaint.

There seems to be too many 'unsuitable' people going into the Pub trade now, I was told by a senior manager for a large Pub group that it is easier to get a Pub than a mortgage on a house, so they have lists of people just queuing up for Pubs!

Please continue to let us and the 75,000+ visitors a week that visit Pubsulike.co.uk know your views on any Pub, Bar or Inn you visit I can assure you that in an increasing number of instances the Pubs have taken notice!