Threatened by Landlord over Pub Reviews
Well here's a first. This evening I took a call that had 'knocked on' from our Sales Office. Our new IP based phone system routes calls to whoever is available at the time to answer them, in this case it was myself.
The caller insisted on knowing my name but refused to give his or his Pub's name, then went on to say that 'his' Pub had just had a £300,000 refurbishment and he was fed up with hearing that it had been reviewed badly on; http://www.pubsulike.co.uk/ I asked him twice as to the name of the Pub concerned but he refused to let me know the name.
Instead he said:
I WANT MY PUB TAKING OFF YOUR SITE NOW!
YOU'LL KNOW THE NAME OF THE PUB WHEN YOU GET A VISIT!
Well if that's not threatening behaviour I don't know what is. I'm a member of the BII and doubt very much if this individual is as his attitude indicates he is clearly not a 'fit and proper'* person to be running a Pub.
If he had the courtesy of providing me with his name and the name of the Pub concerned I would have looked into the situation. We receive hundreds of Pub reviews every day of the week and with over 56,000 Pubs, Bars and Inns listed it will take the Pubsulike researchers some time to trawl through every bad review to see if we can identify this individuals Pub, my view is if this is his normal attitude any negative comments are probably well deserved.
The phone number he used was05601 766290
I'll ask the 75,000 plus weekly visitors to Pubsulike to help identify this person, why not look through the Latest Reviews and check out the bad ones see if you know which Pub has the misfortune of being run by this individual.
If you know the identity please email reviews@pubsulike.co.uk
Oh well you can't please all of the people all of the time!
* Fit and Proper was used by magistrates a few years back to describe the suitablity of a person to hold a licence.
The caller insisted on knowing my name but refused to give his or his Pub's name, then went on to say that 'his' Pub had just had a £300,000 refurbishment and he was fed up with hearing that it had been reviewed badly on; http://www.pubsulike.co.uk/ I asked him twice as to the name of the Pub concerned but he refused to let me know the name.
Instead he said:
I WANT MY PUB TAKING OFF YOUR SITE NOW!
YOU'LL KNOW THE NAME OF THE PUB WHEN YOU GET A VISIT!
Well if that's not threatening behaviour I don't know what is. I'm a member of the BII and doubt very much if this individual is as his attitude indicates he is clearly not a 'fit and proper'* person to be running a Pub.
If he had the courtesy of providing me with his name and the name of the Pub concerned I would have looked into the situation. We receive hundreds of Pub reviews every day of the week and with over 56,000 Pubs, Bars and Inns listed it will take the Pubsulike researchers some time to trawl through every bad review to see if we can identify this individuals Pub, my view is if this is his normal attitude any negative comments are probably well deserved.
The phone number he used was
I'll ask the 75,000 plus weekly visitors to Pubsulike to help identify this person, why not look through the Latest Reviews and check out the bad ones see if you know which Pub has the misfortune of being run by this individual.
If you know the identity please email reviews@pubsulike.co.uk
Oh well you can't please all of the people all of the time!
* Fit and Proper was used by magistrates a few years back to describe the suitablity of a person to hold a licence.
posted by Graham Jones at
Wednesday, September 19, 2007
5 Comments:
Yeah well perhaps he'd had a bad day. We get a lot of crap from customers why can't they just have a pint and shut up all this sodding moaning gets you down.
By
Anonymous, at 9:19 PM
hahaha that is very sad indeed. Taking a look at the list, I would make a presumption that it is possibly "The Oddfellows". But that's only a guess of course.
And to Mike Lee, get a grip, you are staff, you serve with a smile. Alcohol is a depressant, if you don't want to feel down, get a new job. I hate bar staff that moan about the customers. We spend enough money in pubs to be given a little respect, after all, without us you don't have a job.
By
Anonymous, at 9:27 AM
Funnily enough,I posted a review in February for The Shropshire at Haughton,which had just had a £300,000 makeover!! Both reviews posted are indicative of dreadful service,and in fact a colleague of mine recently read it,asked if it was me and said I had put him off going-so The Shropshire has my vote.
Dawn
By
Anonymous, at 12:08 AM
Go and get another job Mike, because you obviously can't handle the one you have at the moment.
By
Anonymous, at 8:12 AM
At the end of the day its not wrong to have a little moan now and agian but i must stress it should be done away from staff and customers and only now and again. customers are always right, that is the policy i always adhere to!
By
Anonymous, at 12:34 PM
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