Bad service won't help Pubs!
I'm very disappointed to report that the number of bad reviews coming into Pubsulike has escalated. This, at a time when you would expect most publicans to be pulling out the stops and doing their very best to encourage new customers into their establishments. I have selected a few of the reviews received over the last 3 weeks and hope that you will see my point of view.
The Bell Inn, Winterbourne Stoke, Salisbury
"Making a stop at what I could recall as being one of the few options for a meal on the return journey from Thruxton to Frome, my wife and I were annoyed by and very disappointed with our visit to the Bell Inn at Winterbourne Stoke.I don't wish simply to replicate earlier reviews, but the almost all of the details of poor service listed so far also occurred to us. I asked the thoroughly miserable young barmaid for two highchairs for our two children (2y 3m & 8m) to be told in a grunt that they didn't have any. I was astonished by her manner and by the reply. We decided that we'd manage as we were all hungry, despite the fact that there was a very limited menu with few options offering any kind of fresh vegetables. " [Read the full review]
The Rising Sun, Lacock, Chippenham
Have just got home after a lovely day out with friends. We travelled from Cardiff and they travelled from Reading meeting at the Rising Sun for lunch, what a disaster ! The Roast of the day was beef,chewy and tasteless, the accompanying vegetables were cold and tasteless, and the Yorkshire pudding !!! I don't know how they dare call it that. To add insult to injury it was all smothered in the most tasteless and greasy gravy. I have never complained about a Sunday roast before but I must say that I found it quite inedible. [Read the full review]
The White Hart, Pirbright, Woking
Sad to see that there are a number of people that have had similarly bad experiences here. Great looking pub, with a good beer / wine list, let down terribly by the food and service. We went on an admittedly busy bank holiday weekend, and were told that there was a 35 minute wait for main courses, which was fine as we weren't in a hurry. We ordered some bread with oil & vinegar to tide us over (which took 40 minutes to appear) [Read the full review]
The above are just 3 samples of bad service being dished out to customers. The interesting point is all these customers were in the Pub for food and therefore would have been spending a reasonable amount of money. I'm at a loss to see in these hard times why the managers/landlords do not take heed of peoples complaints. It would seem looking through the tens of thousands of reviews that many of the bad reviews are not isolated incidents but indicative of the sort of service the particular establishment provides.
Come on Publicans the British public are out there trying to support you but please give them some decent service and at least some courtesy that costs nothing after all!
The Bell Inn, Winterbourne Stoke, Salisbury
"Making a stop at what I could recall as being one of the few options for a meal on the return journey from Thruxton to Frome, my wife and I were annoyed by and very disappointed with our visit to the Bell Inn at Winterbourne Stoke.I don't wish simply to replicate earlier reviews, but the almost all of the details of poor service listed so far also occurred to us. I asked the thoroughly miserable young barmaid for two highchairs for our two children (2y 3m & 8m) to be told in a grunt that they didn't have any. I was astonished by her manner and by the reply. We decided that we'd manage as we were all hungry, despite the fact that there was a very limited menu with few options offering any kind of fresh vegetables. " [Read the full review]
The Rising Sun, Lacock, Chippenham
Have just got home after a lovely day out with friends. We travelled from Cardiff and they travelled from Reading meeting at the Rising Sun for lunch, what a disaster ! The Roast of the day was beef,chewy and tasteless, the accompanying vegetables were cold and tasteless, and the Yorkshire pudding !!! I don't know how they dare call it that. To add insult to injury it was all smothered in the most tasteless and greasy gravy. I have never complained about a Sunday roast before but I must say that I found it quite inedible. [Read the full review]
The White Hart, Pirbright, Woking
Sad to see that there are a number of people that have had similarly bad experiences here. Great looking pub, with a good beer / wine list, let down terribly by the food and service. We went on an admittedly busy bank holiday weekend, and were told that there was a 35 minute wait for main courses, which was fine as we weren't in a hurry. We ordered some bread with oil & vinegar to tide us over (which took 40 minutes to appear) [Read the full review]
The above are just 3 samples of bad service being dished out to customers. The interesting point is all these customers were in the Pub for food and therefore would have been spending a reasonable amount of money. I'm at a loss to see in these hard times why the managers/landlords do not take heed of peoples complaints. It would seem looking through the tens of thousands of reviews that many of the bad reviews are not isolated incidents but indicative of the sort of service the particular establishment provides.
Come on Publicans the British public are out there trying to support you but please give them some decent service and at least some courtesy that costs nothing after all!
posted by Graham Jones at
Tuesday, April 21, 2009
5 Comments:
They reckon 6,000 Pubs will be closed by 2012. I reckon they're right. I've had it up to here with crap service and surly staff, these pubs deserve to go bust!
By
Anonymous, at 7:54 PM
My partner and I have just taken over an Enterprise Inns Pub and have found that by offering good service and fair prices and more importantly a warm smiling welcome we have attracted back customers that had said they would never step foot in the Pub again. We are offering food seven days a week, with a specials board and theme nights. There may be a slump on but we're fighting against it and so far we seem to be winning. Please don't think all the Pubs out there are like the ones mentioned above.
By
Anonymous, at 6:12 PM
I only came across this website today and it appears to me that it provides an opportunity for anyone with an axe to grind or with some malicious intent can come on here and say whatever they like without it first being overseen by a site administrator. Sites like this lose all credibility with the more intelligent amongst us, as they are so open to abuse.
By
Anonymous, at 10:19 PM
Well, its good to see that my post has gone forward for approval. However this begs the question whether they are actually read, as I have, only today, seen some truly malicious stuff written about a local pub near Chepstow, which I know to be nothing but lies, from a former member of staff with a grudge. Take what you read on this site with at least a grain of salt.
By
Anonymous, at 10:24 PM
In response to the above anonymous comments with regard to checking the reviews posted. We receive over 600 reviews each week and no review will appear unless a valid email address has been used as our system sends out a confirmation link. All details including the IP address are logged and we operate a 'blacklisting' procedure for mischief makers! Whilst all 600+ reviews per week may be read, any review can be asked to be removed if there is a valid reason and we regularly remove 2-3 reviews each week as they have breached our guidelines. With regard to the Pub near Chepstow such a complaint has already been made and we have suspended the reviews facility until we have contacted the various parties.
By
Graham Jones, at 1:58 PM
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